Current checkout is a simulation
No payment is taken by the current Fluri checkout. Its success, failure, pending, refund and withdrawal buttons simulate states for testing. They do not move funds, create a binding order or grant production access. The rules below explain consumer safeguards that a live offer must honour.
Consumer withdrawal
Where an EU or Slovak consumer has a statutory right of withdrawal from an eligible distance contract, the ordinary period is fourteen days from the applicable statutory starting point, subject to exceptions and extensions required by law. A clear withdrawal statement made within the applicable period is sufficient; the model wording below is optional. Do not assume an account checkbox eliminates this right.
Digital content and ongoing services
For digital content not supplied on a tangible medium, any statutory loss of a withdrawal right requires the specific conditions under applicable law, including express prior consent to early supply, acknowledgement of the resulting loss where applicable, and the required confirmation. For an ongoing service, the rules can differ, including a proportionate amount only where the legal conditions for requested early performance are met. A download or first login is not a blanket waiver of all rights. Mandatory conformity remedies remain even where an eligible withdrawal right has ended.
Online withdrawal function
When live contracts are available, an eligible order must provide an easily accessible online withdrawal function during the applicable period, a confirmation step and durable acknowledgement. The current preview exposes a simulated withdrawal through My Fluri → Orders. If you cannot access an actual order when live sales begin, you may send a clear withdrawal statement to fluritheme@gmail.com or the registered company address. An account problem must not be used to defeat a statutory right.
Model withdrawal statement
To STUFFIG, s.r.o., Ivana Houdeka 1876, 034 01 Ružomberok, Slovakia; fluritheme@gmail.com: I hereby give notice that I withdraw from my contract for the following Fluri offer: [offer/order reference]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature is required only if submitted on paper. Delete information that does not apply. Do not send card numbers.
Refunds
For a valid withdrawal, refunds must be made within the time and by the method required by applicable law, ordinarily within fourteen days after we are informed, using the same means of payment unless you expressly agree otherwise and without an unlawful fee. Statutory exceptions and permitted deductions apply only where their conditions are met. A test refund is not a refund of real funds. A future voluntary guarantee, if offered, supplements rather than replaces statutory remedies.
Defects and complaints
For a problem with a supplied paid offer, contact fluritheme@gmail.com with your order reference, a description of the issue and the remedy requested. Screenshots and browser details may help, but never send passwords or payment credentials. You may also write to the registered office. We will acknowledge and handle a complaint within applicable statutory periods, explain the result and provide the remedy required by law. Depending on the circumstances, remedies may include bringing digital supply into conformity, price reduction or termination and refund. These rights are not replaced by an “as is” statement.
Alternative dispute resolution
If you are an eligible consumer and your request for redress is rejected or is not answered within the applicable statutory period, you may seek ADR through a competent body. For eligible Slovak disputes, the Slovak Trade Inspection (Slovenská obchodná inšpekcia) provides ADR information at https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov. Eligibility, time limits and exclusions apply. The former EU Online Dispute Resolution platform has closed; we do not direct you to an obsolete ODR submission service. Court and supervisory remedies available under mandatory law remain unaffected.